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Flower FAQ

My Art and Jewelry stand out because each piece is handmade with care, using real flowers and botanicals that I personally forage and preserve from the Boreal Forest of NE Alberta. From floral resin birds to botanical jewelry, every piece is a one-of-a-kind reflection of nature's beauty, crafted with love from start to finish.

I use a combination of air drying, pressing and setting them in silica sand to ensure the flowers retain their natural beauty and detail before being set in resin.

The drying and preservation process typically takes a couple of weeks to ensure the flowers are full dried and ready for resin.

Yes, when properly dried and preserved, real flowers encased in resin can last for many years, maintaining their beauty and charm. The resin protects them from moisture and environmental damage.

All of our items are lead and nickel-free, hypoallergenic, and crafted from high-quality materials like sterling silver and gold-plated metals. This ensures they are safe for sensitive skin and resistant to tarnishing, so they stay beautiful for years to come.

Shipping

We ship across Canada from our studio in Cold Lake, Alberta — with simple, transparent shipping on every order:

🐦 Boreal Birds & Botanical Decor — FREE Shipping included
💍 Jewelry & Accessories — Flat $5 across Canada
📦 Orders Over $75 — FREE Tracked Shipping Canada-wide

All orders are shipped and delivered within 5 -12 business days. Note that delivery times are estimates and may vary due to carrier delays.

Due to the new de minimis rules affecting small businesses, we are temporarily suspending shipping to the USA. We apologize for any inconvenience this may cause and appreciate your understanding as we navigate this change. Thank you for your continued support!

My Art and Jewelry are carefully packaged to ensure their safe arrival. Each item is securely wrapped and cushioned to prevent damage during transit. If items arrive damaged, contact me within 48 hours and I will ensure you receive a replacement

If you haven't received your order within 14 days of your shipping confirmation email, please contact me at dragonflytreasuresresinart@gmail.com with your name and order number, and I will look into it immediately.

Dragonfly Treasures is not responsible for lost or stolen goods. All orders typyically ship within 2-3 business days of purchase and you will receive an email confirmation once shipped

We will send tracking information to the e-mail address associated with your order once the item has shipped when using express canada post or courier. Small items will be sent regular post with no tracking.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Contact me within 48 hours of receiving your order. If any item arrives damaged I will send you a replacement.

Payments

Shopify accepts a variety of payment methods to ensure a convenient shopping experience. These include major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and debit cards. The availability of certain payment methods may vary depending on your location. Please check at checkout for the options available to you.

Absolutely. Shopify uses industry-standard encryption and security protocols to protect your personal and payment information. They employ SSL (Secure Sockets Layer) technology to ensure that your details are encrypted and safely transmitted to us. Additionally we do not store your credit card information on our servers, providing an extra layer of security.

Currently, multiple payment methods are not supported for a single order. You will need to choose one payment method for the entire purchase at checkout.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Some Discounts are automatically applied on checkout.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method.

General

Dragonfly Treasures capture the essence of Nature by preserving Flowers, Botanicals and Beach Treasures that are then preserved in handcrafted art and jewelry.

Each piece is handcrafted using real flowers, botanicals, and beach treasures from the Boreal Forest of NE Alberta, offering a unique blend of nature’s beauty and personal touch.

Our prices reflect the quality of materials, the time invested in creating each handmade piece, and the unique, natural elements used. We aim to offer a meaningful, one-of-a-kind item that’s worth the investment.

To maintain their beauty, keep your resin pieces away from direct sunlight and moisture. Clean with a soft, dry cloth and store in a cool, dry place.

Our handmade pieces are priced higher due to the quality of materials, the intricate craftsmanship involved, and the unique, personal touch that distinguishes them from mass-produced items.

Resin art is incredibly durable and designed to last! The resin creates a strong, glossy finish that protects the natural elements inside, ensuring your piece can withstand everyday wear and tear while retaining its beauty for years to come.

You can email us at dragonflytreasuresresinart@gmail.com or call us at 780-207-5151

Returns

In the unfortunate event that your item arrives damaged, please contact me within 48 hours of receiving your order. I will work with you to promptly resolve the issue and ensure you receive a replacement or a refund.

If you receive your piece and notice something that falls short of my quality standards, such as a crack, a flaw in the resin, or a construction issue, email me at dragonflytreasuresresinart@gmail.com with a photo within 7 days of receipt. Once I've had a chance to review it, I will remake your piece and send a replacement at no cost to you. There's no need to return the original, it's yours to keep.

Because each piece is made with hand-placed, dried flowers, a replacement won't be an exact match to the original. I'll work to make it as close as possible, but placement and colour will vary slightly since no two dried blooms are identical.

As resin cures, it reacts naturally with the real botanicals inside it, and tiny air bubbles can form as part of that process. Resin art is not glass, it will never look perfectly uniform, and small variations like these are a normal sign of natural materials, not a quality issue.

Please note that the colors of my Resin Art may appear differently in photographs than they do in real life. I recommend keeping in mind that every screen displays colors differently, and variations may occur. Rest assured, I do my best to accurately represent the colors in my product images.

Any refund or exchange is subject to my discretion and depends on the specific circumstances. Shipping costs are non-refundable.

If your item arrives damaged, see "Damaged Items" above. If you notice a quality issue after unboxing, see "Quality Concerns" above.

I do not offer refunds for change of mind, or on custom orders, as these are made specifically for you.


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🐦 FREE Shipping on Birds & Botanical Decor💍 Flat $5 Shipping on Jewelry & Small Items📦 FREE Tracked Shipping on Orders Over $75


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