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Flower FAQ

My Art and Jewelry stand out because each piece is handmade with care, using flowers, botanicals, and beach treasures that I personally collect and preserve from the Boreal Forest and Lakes of NE Alberta. Every item is a unique reflection of nature’s beauty, crafted with love from start to finish.

I use a combination of air drying, pressing and setting them in silica sand to ensure the flowers retain their natural beauty and detail before being set in resin.

The drying and preservation process typically takes a couple of weeks to ensure the flowers are full dried and ready for resin.

Yes, when properly dried and preserved, real flowers encased in resin can last for many years, maintaining their beauty and charm. The resin protects them from moisture and environmental damage.

All of our items are lead and nickel-free, hypoallergenic, and crafted from high-quality materials like sterling silver and gold-plated metals. This ensures they are safe for sensitive skin and resistant to tarnishing, so they stay beautiful for years to come.

Shipping

We Ship across Canada and to the U.S. I use Canada Post for all my Shipping and you will receive a Tracking # with your Order

All orders within Canada are shipped and delivered within 5 -12 business days.

I do not ship outside of Canada

My Art and Jewelry are carefully packaged to ensure their safe arrival. Each item is securely wrapped and cushioned to prevent damage during transit. If items arrive damaged, contact me within 48 hours and I will ensure you receive a replacement

If you haven't received your order within 14 days of your shipping confirmation email, please contact me at dragonflytreasuresresinart@gmail.com with your name and order number, and I will look into it immediately.

Dragonfly Treasures is not responsible for lost or stolen goods. All orders typyically ship within 2-3 business days of purchase and you will receive an email confirmation once shipped

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 4 business day, please email us at dragonflytreasuresresinart@gmail.com

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Contact me within 48 hours of receiving your order. If any item arrives damaged I will send you a replacement.

Payments

Shopify accepts a variety of payment methods to ensure a convenient shopping experience. These include major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and debit cards. The availability of certain payment methods may vary depending on your location. Please check at checkout for the options available to you.

Absolutely. Shopify uses industry-standard encryption and security protocols to protect your personal and payment information. They employ SSL (Secure Sockets Layer) technology to ensure that your details are encrypted and safely transmitted to us. Additionally we do not store your credit card information on our servers, providing an extra layer of security.

Currently, multiple payment methods are not supported for a single order. You will need to choose one payment method for the entire purchase at checkout.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Some Discounts are automatically applied on checkout.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method.

General

Dragonfly Treasures capture the essence of Nature by preserving Flowers, Botanicals and Beach Treasures that are then preserved in handcrafted art and jewelry.

Each piece is handcrafted using real flowers, botanicals, and beach treasures from the Boreal Forest of NE Alberta, offering a unique blend of nature’s beauty and personal touch.

Our prices reflect the quality of materials, the time invested in creating each handmade piece, and the unique, natural elements used. We aim to offer a meaningful, one-of-a-kind item that’s worth the investment.

To maintain their beauty, keep your resin pieces away from direct sunlight and moisture. Clean with a soft, dry cloth and store in a cool, dry place.

Our handmade pieces are priced higher due to the quality of materials, the intricate craftsmanship involved, and the unique, personal touch that distinguishes them from mass-produced items.

Resin art is incredibly durable and designed to last! The resin creates a strong, glossy finish that protects the natural elements inside, ensuring your piece can withstand everyday wear and tear while retaining its beauty for years to come.

You can email us at dragonflytreasuresresinart@gmail.com or call us at 780-207-5151

Returns

In the unfortunate event that your item arrives damaged, please contact me within 48 hours of receiving your order. I will work with you to promptly resolve the issue and ensure you receive a replacement or a refund.

Please note that the colors of my Resin Art may appear differently in photographs than they do in real life. I recommend keeping in mind that every screen displays colors differently, and variations may occur. Rest assured, I do my best to accurately represent the colors in my product images.

We do not offer refunds for a change of mind or for reasons not related to the quality of the item. Please carefully review the item description and photos before making your purchase.

Any refund or exchange will be subject to our discretion and will depend on the specific circumstances. Shipping costs are non-refundable. If you are unsatisfied with your purchase contact me immediately. A refund can be processed after you return your item undamaged within 30 days of receipt. The buyer assumes all shipping charges

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