Website Ordering - Frequently Asked Questions
Website Ordering - Frequently Asked Questions
How do I place an order? To place an order, simply browse my online store and add items to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. You will receive a confirmation email with your order details once your purchase is complete.How long will it take for my order to ship? I typically ship orders within 2-3 business days after the order is placed. Delivery times will depend on your location.
What payment methods do you accept? I accept major credit cards and Paypal for Online Orders. Payment information is securely processed through our website.
Returns/Exchanges: I am committed to delivering the highest quality items to ensure your satisfaction. If you receive an item that has been damaged, contact me within 48 hours of receipt and I will work with you on a replacement.
No Refund for Change of Mind: We do not offer refunds for a change of mind or for reasons not related to the quality of the item. Please carefully review the item description and photos before making your purchase. Please note that any refund or exchange will be subject to our discretion and will depend on the specific circumstances. Shipping costs are non-refundable.
What if an item is out of stock? If an item is out of stock, you will see a notification on the product page. You can enter your email address to be notified when the item is back in stock. Alternatively, you can contact me to inquire about the availability of the item.
Do you offer international shipping? I do not ship outside of Canada.
Can I track my order? You will receive an email with tracking details once your order has shipped.
Where are you Located? I am located in Cold Lake, Alberta. I have a physical Shop on our property. If you are in my local area, please reach out to me and come visit my Shop.
How can I contact customer service? You can contact us through our website by clicking the "Contact Us" link at the bottom of the page.
Alternatively, you can email us at dragonflytreasuresresinart@gmail.com or call us at 780-207-5151. We're always happy to assist you with any questions or concerns.
