Website Ordering - Frequently Asked Questions

Ordering & Shipping FAQ

How do I place an order?

Simply browse the shop and add your favorite treasures to your cart. When you're ready, follow the prompts to enter your shipping and payment information. You will receive a confirmation email as soon as your purchase is complete.

How long will it take for my order to arrive?

Processing: I typically ship ready-made orders within 2–3 business days.
Custom Orders: Please allow approximately 14 days (or 3 weeks for Pet Memorials) for the artisan process to be completed before shipping.
Delivery: Most Canadian orders arrive within 3–7 business days once they leave my studio.

What are the shipping charges?

We offer simple, tiered flat-rate shipping across Canada:

Accessories & Jewelry: $5.00 Flat Rate
Home Decor & Birds: $10.00 Flat Rate
Orders over $75.00: FREE SHIPPING

Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow up to 24 hours for the tracking information to become active. (Note: Very small items shipped via letter mail may not include tracking).

Which carriers do you use?

To ensure your art arrives safely, I use trusted national carriers like UPS and Purolator. For remote areas and PO Boxes, I utilize Canada Post’s tracked services.

Do you ship internationally?

At this time, we only ship within Canada. Due to shifting regulations, shipping to the United States is temporarily suspended.

What is your Return & Exchange policy?

I am committed to the highest quality standards.

Damaged Items: If your item arrives damaged, please contact me within 48 hours of receipt with a photo, and I will arrange a replacement.
Change of Mind: Because my items are handcrafted and often custom-made, I do not offer refunds for "change of mind." Please review all photos and descriptions carefully before purchasing.

What if an item is sold out?

Since my art is made in small batches, sold-out items may take time to restock. Because I use real botanicals, no two pieces are ever identical. If you see something you love that is unavailable, feel free to contact me—I may be able to create a similar piece just for you!

Where are you located?

I am located in Cold Lake, Alberta, where I have a physical shop on my property. If you’re in the area and would like to visit in person, please contact me to arrange an appointment!