Website Ordering - Frequently Asked Questions

Website Ordering - Frequently Asked Questions

  1. How do I place an order? To place an order, simply browse my online store and add items to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. You will receive a confirmation email with your order details once your purchase is complete.

  2. How long will it take for my order to ship? I typically ship orders within 1-2 business days after the order is placed. Delivery times will depend on your location.

  3. What payment methods do you accept? I accept major credit cards and cash on delivery (for in-store pickup orders only). Payment information is securely processed through our website.

  4. While I don't allow Returns or Exchanges for my Handmade Resin Art & Artisan Jewelry, rest assured that I am committed to delivering the highest quality items to ensure your satisfaction. If you receive an item that has been damaged, contact me and I will work with you on a replacement.

  5. What if an item is out of stock? If an item is out of stock, you will see a notification on the product page. You can enter your email address to be notified when the item is back in stock. Alternatively, you can contact me to inquire about the availability of the item.

  6. Do you offer international shipping? I do not offer international shipping at this time.

  7. Can I track my order?  You will receive an email with tracking details once your order has shipped. Note that small items such as Jewelery will not have a tracking number. These items are shiped regular mail through Canada Post and do not include tracking or delivery confirmation.

  8. How can I contact customer service? You can contact us through our website by clicking the "Contact Us" link at the bottom of the page. Alternatively, you can email us at dragonflytreasuresresinart@gmail.com or call us at 780-207-5151. We're always happy to assist you with any questions or concerns.