Website Ordering - Frequently Asked Questions

Ordering & Shipping FAQ

How do I place an order?

Simply browse the shop and add your favorite treasures to your cart. When you're ready, follow the prompts to enter your shipping and payment information. You will receive a confirmation email as soon as your purchase is complete.

How long will it take for my order to arrive?

• Processing: I typically ship ready-made orders within 2–3 business days.

• Custom Orders: Please allow approximately 14 days (or 3 weeks for Pet Memorials) for the artisan process to be completed before shipping.

• Delivery: Most Canadian orders arrive within 3–7 business days once they leave my studio.

What are the shipping charges?

Shipping is free on every order, anywhere in Canada.

• Songbirds and botanical decor ship free with tracking.
• Jewelry and accessories (keychains, bag charms, earrings, pendants and bracelets) ship free by Canada Post Lettermail, which is untracked.
• Orders over $75 (after discounts) always ship free with tracking.

Starting November 1, 2026, GST/HST will be added at checkout based on your province.

Can I track my order?

Yes, for songbirds, botanical decor and any order over $75. Once your order ships, you'll receive an email with your tracking link. Please allow up to 24 hours for it to become active.

Jewelry and accessory orders under $75 ship by untracked Lettermail. You'll still get an email when your order is on its way.

How long will my order take to arrive?

Ready-to-ship items leave my studio within 2 to 3 business days. After that, tracked orders usually arrive in 3 to 9 business days, and Lettermail in 5 to 10 business days. Custom and memorial pieces take longer to make; you'll find the timing in my Shipping & Delivery Policy.

Which carriers do you use?

To ensure your art arrives safely, I use Canada Post and trusted national carriers like UPS and Purolator. 

Do you ship internationally?

At this time, we only ship within Canada. Due to shifting regulations, shipping to the United States is temporarily suspended.

What is your Return & Exchange policy?

I am committed to the highest quality standards for every piece I create.

Damaged in Transit

If your item arrives damaged during shipping, please contact me within 48 hours of receipt with a photo, and I will arrange a replacement.

Quality Concerns

If you notice something about your piece that falls short of my quality standards, such as a crack, a flaw in the resin, or a construction issue, send me a photo within 7 days of receipt. Once I've had a chance to look it over, I will remake your piece and send a replacement at no cost to you. There's no need to return the original, it's yours to keep.

Please note that because each piece is made with hand-placed, dried flowers, a replacement will not be an exact match to the original. I will work to make it as close as possible, but placement and colour will vary slightly since no two dried blooms are identical.

As resin cures, it reacts naturally with the real, dried flowers inside it, and tiny air bubbles can form as part of that process. Resin art is not glass, it will never look perfectly uniform, and small variations like these are a normal sign of natural materials, not a quality issue.

Change of Mind

Because my items are handcrafted and often custom-made, I do not offer refunds for "change of mind." Please review all photos and descriptions carefully before purchasing.

What if an item is sold out?

Since my art is made in small batches, sold-out items may take time to restock. Because I use real botanicals, no two pieces are ever identical. If you see something you love that is unavailable, feel free to contact me—I may be able to create a similar piece just for you!

Where are you located?

I am located in Cold Lake, Alberta, where I have a physical shop on my property. If you’re in the area and would like to visit in person, please contact me to arrange an appointment!

How can I contact you?

I’m always happy to help with questions or custom requests!

• Email: dragonflytreasuresresinart@gmail.com

• Phone: 780-207-5151

• Contact Form: Click the "Contact Us" link at the bottom of the page.