Website Ordering - Frequently Asked Questions

How do I place an order?

To place an order, simply browse my online store and add items to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. You will receive a confirmation email with your order details once your purchase is complete.

How long will it take for my order to ship?

I typically ship orders within 2-3 business days after the order is placed. Delivery times depend on your location:

• Canada: Orders typically arrive within 3-7 business days.
• United States: Orders typically arrive within 7-14 business days, depending on customs processing.

Do you ship to the United States?

Yes, I ship to both Canada and the United States! Please note that U.S. customers are responsible for all duties, taxes, and customs fees upon delivery.

What payment methods do you accept?

I accept major credit cards and PayPal for online orders. Payment information is securely processed through my website.

Can I track my order?

Yes! Once your order has shipped, you will receive an email with tracking details so you can follow your package’s journey.

Do you offer free shipping?

Yes, I offer free shipping across Canada and the United States on orders over $100. For U.S. orders, shipping rates will be calculated at checkout. I charge flat rate shipping of $10.00 on all orders under $100

Returns & Exchanges:

I am committed to delivering the highest quality items to ensure your satisfaction. If you receive an item that has been damaged, contact me within 48 hours of receipt, and I will work with you on a replacement.

No Refund for Change of Mind: Please note that I do not offer refunds for a change of mind or reasons unrelated to the quality of the item. Carefully review the item descriptions and photos before purchasing. Any refund or exchange will be subject to my discretion and specific circumstances. Shipping costs are non-refundable.

What if an item is no longer available?

Because my Art and Jewelry are handmade in small batches, once an item is marked as no longer available, customers will have to wait until I create another one in a similar style.

Each piece is one-of-a-kind, and exact duplicates are not possible due to the unique nature of the materials and designs. While future creations may have a similar look, they will always have their own unique details, making every piece truly special.

If you’re looking for something similar to an item that’s no longer available, feel free to contact me, and I’ll be happy to discuss future options!

Where are you located?

I am located in Cold Lake, Alberta. I also have a physical shop on my property. If you're in the area, feel free to contact me to arrange a visit!

How can I contact customer service?

You can contact me directly through the website by clicking the "Contact Us" link. Alternatively, you can reach me via:

• Email: dragonflytreasuresresinart@gmail.com
• Phone: 780-207-5151

I’m always happy to assist you with any questions or concerns!